Terms & Conditions

 

 

Terms & Conditions

 

Afan Catering wants your event to be a success and the best way to achieve this is to formulate a strong, honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.

 

The Quote

Following our discussions Afan Catering will provide you with an individual written quotation by way of an email. It will remain valid for your particular event date. In the instance that the event brief alters, it may be necessary to review and reissue the quotation.

 

The Payment

Afan Catering services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgment and acceptance by such person of these conditions. When the deposit (or full payment) is submitted, you must read these Terms and Conditions. Confirmation of your event will be upon receipt of the requested deposit. Failure to provide one may result in Afan Catering cancelling the event.

 

Payment Terms

As many costs are incurred on your behalf prior to the event date, Afan Catering have the following payment terms: A deposit, based on a minimum of £100.00 is required immediately to confirm your event. Full prepayment of all known costs is payable 2 weeks before the day of your event.

Outstanding accounts of 30 days will incur interest at 2% above the Bank of England Base Rate, of the total invoice. Corporate accounts are required to be settled in full within 14 days of the Invoice Date.

 

Cancellations

In the instance that you need to cancel your event,

 

The following conditions will apply:

 

All cancellations must be made by telephone, in the first instance and then confirmed in writing or by email. The event will only be cancelled when the client is in receipt of a cancellation acceptance from Afan Catering, which will either be a written letter or an email from Afan Catering.Whatever 

 

If the client shall cancel or be deemed to cancel the event one calendar month or more than one

calendar month prior to the event date specified in the quotation, then the client shall be liable to pay 20% of the total costs in addition to all out of pocket disbursements or costs of Afan Catering in relation to the proposed provision of the services, credit being given for any payment on account already paid.

If the client shall cancel or be deemed to cancel the event less than one calendar month but more than one week prior to the event date specified in the quotation, then the client shall be liable to pay 50% of the total costs in addition to all out of pocket disbursements or costs of Afan Catering in relation to the proposed provision of the services, credit being given for any

payment on account already paid. If the client shall cancel or be deemed to cancel the event less than one week prior to the event date specified in the quotation, then the client shall remain liable to pay 100% of the total costs.

      IF FOR SOME REASON AFAN CATERING ARE UNABLE TO FULFIL THE BOOKING WE HAVE THE RIGHT TO PASS THE BOOKING ON TO ONE OF OUR RECOMMENDED CATERERS TO PREVENT ANY PROBLEMS ON THE CHOSEN DATE  


 

Liability

Afan Catering confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate is available upon request. Afan Catering follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration.

Afan Catering advice that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the client's discretion and therefore becomes their responsibility.

 

Where Afan Catering use the Clients kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the event

date then Afan Catering will accept no liability for cancellation of the Event.

 

Delivery

Afan Catering operates a free delivery policy up to a limit of 40 miles. Delivery charges will apply thereafter, dependant upon distance, unless otherwise agreed. In most instances, the food will be 95% cooked upon arrival and then the cooking process will be finalised on-site. ( unless agreed otherwise and confirmed via email )